This Policy also tells you what your rights are in relation to the personal data you give to us.
Office: TRI D CORPUS d.o.o., J. Zorića 22, 10370, Dugo Selo, Croatia
We are TRI D CORPUS d.o.o. /Ltd, VAT ID: HR 72732708101 (“TRI D CORPUS ”, “we,” “us,” or “our,” ) and our registered address is Zagrebačka 179, 10370 Dugo Selo, Croatia. TRI D CORPUS is the “data controller” of any personal data it may collect, process and hold about you.
1. What personal data do we collect?
The personal data we collect from you directly can include your name, email address, mobile/landline telephone number, company name and information you give us when you contact our customer services team, when you engage with our social media platform (for example by tagging us in a post on Facebook or Instagram), when you access to forum or when you subscribe for news and updates on our website.
If you are using a mobile device and browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
We may, where we have a lawful basis for doing so, also collect personal data about you from third parties who provide us with additional publicly available information about you.
We use this information on an anonymous basis and will never use it to identify any particular user. We won't be able to link this data to any other data that we hold about you and the purpose of collecting this data is to perform analysis.
You also have the option to prevent Google from acquiring and processing data generated by Cookies and data related to your use of our website (including your IP address) by downloading and installing a Google-provided browser plugin. More information about Google Analytics.
2. When do we collect your personal data?
When you access our website
When you contact us or we contact you to take part in surveys or promotions
When you contact our customer services team online or over the phone
When you engage with us on social media (by mentioning/tagging us or by contacting us directly).
3. How do we use your personal data and what are our legal justifications for doing so?
To make our products and services available to you
We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website and deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;
We may also use your personal data to measure how satisfied our customers are and provide customer service (including your requests for services or when you ask us questions on social media);
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you;
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
For security and legal reasons
We use your personal data to:
ensure the personal information you provide us is accurate;
protect our rights or property (or those of others); and
fulfil our legal and compliance-related obligations.
In other cases (for example, measuring the effectiveness of our marketing), we will rely on our legitimate interests as a business to communicate with our members in an engaging and efficient way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
4. Who do we share your personal data with?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers (for example, distribution partners, accounting/bookkeeping services).
Third party service providers
To fulfil orders for products and services
We work with a number of trusted service providers who carry out services on our behalf. When you purchase products and services from us, the services provided by these organisations includes delivery, product assembly and installation, processing payments. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.
To prevent crime and comply with laws
We don’t share your financial information.
There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.
Other professional services
We work with carefully selected third parties, such as marketing agencies and advertising partners who assist us in providing you with a positive customer experience. We work with these third parties to place relevant content and advertisements for you on our website, other websites and social media.
Transfer of your personal data outside the EEA
We may need to transfer your personal data outside of the European Economic Area (EEA) for example the USA, in the following circumstances:
Where you have requested a service which is fulfilled by one of our distribution partners which sit outside of the EEA.
5. Your rights
You have a number of rights relating to your personal information and what happens to it. This is a key transparency requirement under the GDPR. You are entitled to:
have your data processed in a fair, lawful and transparent way;
access personal data we hold about you;
require us to correct any mistakes in your personal data;
require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
request that we transfer your personal data to you or another service provider in a simple, structured format;
object at any time to processing of your personal data for direct marketing purposes;
object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
You can read more about your rights, including the circumstances in which they apply:
6. Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously.
We have implemented various controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by co-workers who need it to carry out their job responsibilities.
Retention of your personal data